What is Samsung's return policy?
Updated
Most items bought from Samsung.com or through the Shop Samsung App can be returned within 15 days of delivery. After you request a return, you have another 15 days to ship the product back. Return shipping is free, but some products carry a restocking fee of up to 15%. Anything that arrives damaged, defective, or non-functioning must be reported within 5 days of delivery or 2 days after installation, whichever is later.
Products bought from other retailers must be returned to that retailer, under their own policy. Products picked up at a partner retailer have different return policies.
Return Policy at a Glance
Mobile & Wearables* | Home Appliances* | TVs, Monitors & Audio* | |
Return window | 15 days from delivery | 15 days from delivery | 15 days from delivery |
Time to ship back | 15 days from return request | 15 days from return request | 15 days from return request |
Restocking fee | 5% (S Series and A Series phones are exempt) | 15% | 5% |
Fee waived if damaged or defective? | Yes | Yes | Yes |
Damage/defect reporting deadline | 5 days from delivery | 5 days from delivery or 2 days from installation (whichever is later) | 5 days from delivery or 2 days from installation (whichever is later) |
Factory reset required? | Yes | No | Yes |
Return shipping cost | Free | Free | Free |
* And related accessories
Your specific return deadline is shown on the My Orders page.
General Return Requirements
Important: Failing to meet these requirements can reduce your refund or cause the return to be rejected entirely.
These rules apply to every return, regardless of product. Product-specific details are later in this article.
Purchase must be direct from Samsung. Only items bought on Samsung.com or through the Shop Samsung App can be returned to Samsung. Products bought from other retailers or resellers must be returned to them, and are subject to their return policy.
Condition must be new or like-new. No internal or external damage that was not present at delivery or installation.
Everything included with the product must be returned. Including but not limited to chargers, power cords, manuals, guides, remotes, stands, hardware, and the S Pen where applicable.
See Do I have to return promotional items? if your order included free gifts
See What happens if my order has bundle discounts or free items? for bundle pricing
Damaged or misused products will be rejected. Any product that is damaged, materially altered, missing parts, or unsellable because of customer misuse will have its return rejected.
Late return requests aren't accepted. Requests submitted outside the return window shown on your My Orders page will be declined. See Can I send my return outside of the return period? for more detail.
Rejected returns may not be shippable back to you. Samsung can’t ship products that contain personal data, or that could harm people or equipment in transit, such as a swollen battery. In those cases, the product can’t be returned to you after a failed inspection.
Reporting Damage or Defects
If a product arrives damaged or defective, report it within 5 days of delivery or 2 days of installation, whichever is later.
Defective at delivery or installation: Samsung’s Product Support team will confirm the defect and let you know what your options are. They’ll need photos of the problem and may require a service technician visit. Contact Product Support to start this process.
Damaged in transit or during installation: Samsung’s Order Support will need photos of the shipping label on the packaging, the shipping packaging itself, and the damaged product. If damage can’t be validated from those photos, then the order stays eligible for other, non-damage return reasons within the standard return window.
Defective devices may also be covered by the Standard Limited Warranty.
Restocking Fees
Returns for any reason other than damage or defect may be subject to a fee, calculated from the net product price. The restocking fee is waived if the product arrives damaged or defective.
Product Category | Fee |
Home appliances and appliance accessories | 15% |
Z Series phones (i.e., Galaxy Z Fold8) | 5% |
Tablets (i.e., Galaxy Tab S11) | 5% |
Watches (i.e., Galaxy Watch Ultra2) | 5% |
Wearable audio (i.e., Galaxy Buds4 Pro) | 5% |
Laptops (i.e., Galaxy Book6) | 5% |
Galaxy XR headset | 5% |
Galaxy Ring | 5% |
Mobile accessories | 5% |
TVs, audio, and displays | 5% |
TV, audio, and display accessories | 5% |
S Series and A Series phones | No restocking fee |
Typical reasons a restocking fee applies: changing your mind, ordering the wrong product, or wanting a different color, size, or model.
Shipping, installation, and other service fees are non-refundable. Return shipping is free. See Do I have to pay for return shipping? and Do you have a restocking fee? for more detail.
Phone, Tablet, Computer and Wearable Returns
This section applies to: Phones, tablets, laptops, watches, wearable audio products (i.e., Buds), Galaxy Ring, headsets, and mobile accessories such as cases, chargers, S Pen, screen protectors, and SmartTags.
Return window: 15 days from delivery. Requests for any reason after 15 days are not accepted. Check the My Orders page to see your order’s window and final eligible return date. Damage and defect claims must be submitted within 5 days of delivery.
Restocking fee: 5%, for returns not caused by damage or defect from Samsung or its transportation partners. This includes returns for a change of mind, ordering the wrong product, or buyer’s remorse. Galaxy S Series and Galaxy A Series phones don’t have a restocking fee.
Before you pack up your device
Complete these steps, in this order.
Turn off any active security features.
Sign out of all cloud services, including Find My Mobile.
Erase all personal data.
Remove your SIM card, memory card, case, and any other accessory you are not returning.
Perform a factory reset.
Samsung can’t ship products that contain personal information, so an incomplete reset can block your return.
Condition requirements
New or like-new condition, in original packaging, with all personal accounts and data removed via factory reset.
All in-box items included: Power cord, S Pen (if the device came with one), product manual, and anything else that shipped with the product.
No hardware or software alterations. Modified devices may be rejected entirely or refunded at a reduced amount.
Products damaged through misuse or missing parts will have their return rejected.
Carrier-activated devices
Contact your wireless carrier directly for their cancellation instructions and policies. You’re responsible for your wireless service agreement, and any fees and taxes it carries.
Need troubleshooting instead of a return? Contact Product Support for repair and warranty options.
Home Appliance and Accessory Returns
This section applies to: Refrigerators, washers, dryers, washer-dryer combos, ranges, range hoods, wall ovens, cooktops, dishwashers, microwaves, vacuums (including Bespoke Jet and Jet Bot), AirDresser, and appliance accessories such as water filters, stacking kits, pedestals, trim kits, hoses, and power cords.
Return window: 15 days from delivery, unless a promotion extended the window. Check the My Orders page to see your order’s window and final eligible return date. Requests outside that window are not accepted.
Restocking fee: 15%, for returns not caused by damage or defect from Samsung or its transportation partners. This includes returns for a change of mind, ordering the wrong product, or buyer’s remorse. Shipping, installation, and other service fees are non-refundable.
Inspect before you accept delivery
Check the appliance for damage or defects before signing for it. If you find any, tell the delivery driver or refuse the delivery.
If you sign for delivery or installation and notice a problem afterward, report it to Samsung within 5 days of delivery or 2 days of installation, whichever is later, to be eligible for a damaged or defective return. Damage and defect returns are validated and require photos before the return is initiated.
Condition requirements
Appliances and accessories must be in new or like-new condition, in the original packaging (unless it was taken during delivery).
Missed deliveries
Our fulfillment partners will attempt to contact you and make up to 3 delivery attempts across 5 days. If delivery can’t be completed in that time, the shipment is returned to Samsung, marked undeliverable and refunded to your original payment method. A 15% restocking fee may apply in this situation.
Need troubleshooting instead of a return? Contact Product Support for repair and warranty options.
TV, Monitor, and Home Entertainment Returns
This section applies to: Indoor and outdoor TVs, projectors, monitors, soundbars and wireless audio, and home entertainment accessories such as wall mounts, stands, remotes, and the One Connect Box.
Return window: 15 days from delivery, unless a promotion extended the window. Check the My Orders page to see your order’s window and final eligible return date. Requests outside that window are not accepted.
Restocking fee: 5%, for returns not caused by damage or defect from Samsung or its transportation partners. This includes returns for a change of mind, ordering the wrong product, or buyer’s remorse. Shipping, installation, and other service fees are non-refundable.
Inspect before you accept delivery
Inspect each item for damage or defects before accepting. If you find damage, tell the delivery driver or refuse the delivery.
If you sign for delivery or installation and notice a problem afterward, report it to Samsung within 5 days of delivery or 2 days of installation, whichever is later, to be eligible for a damaged or defective return. Damage and defect returns are validated and require photos before the return is initiated.
Condition and packaging requirements
New or like-new condition, in original packaging, with all personal data removed via factory reset.
Carriers may refuse to pick up an unpackaged return. Keep the original box.
All in-box parts and components must be included. Things like the remote, stand, power cord, One Connect Box, mounting hardware, and product manual.
Missed deliveries
Our fulfillment partners will attempt to contact you and make up to 3 delivery attempts across 5 days. If delivery can’t be completed in that time, the shipment is returned to Samsung, marked undeliverable and refunded to your original payment method. A 5% restocking fee may apply in this situation.
Need troubleshooting instead of a return? Contact Product Support for repair and warranty options.
How to Start a Return
If you need to return something purchased and shipped from Samsung.com, the process is easy:
Confirm your order is within the return window
Contact our Order Support team, who will email you a return label
Get your return label
Prepare your return
Ship your order back (if it's something small, like a smartphone) or schedule a return pickup (if it's something large, like a TV)
See How to request a return and print a label for more information. Want to cancel your return? See Can I cancel a return? for more detail.